Shipping & Delivery Policy
Last updated: 30th of August 2026
We offer same-day delivery (Mon–Sun) for orders confirmed before 4:00 PM, within Penang Island & Mainland. Approximately 2–4 hours are required for order preparation before delivery.
Delivery Schedule
• Delivery is available daily except on selected public holidays.
• Delivery Time Slots:
– 9:00 AM – 2:00 PM
– 2:00 PM – 5:00 PM
All deliveries are fulfilled within the selected time window. The selected time slot refers to a delivery window, not an exact arrival time.
• Time-specific delivery is not guaranteed.
• Same-day delivery is available for orders confirmed before 4:00 PM, subject to delivery availability and coverage.
• Orders confirmed after 4:00 PM will normally be scheduled for the next available delivery date.
Priority Delivery +RM50
Priority Delivery is available for urgent or last-minute delivery requests, subject to availability.
• Priority Delivery may be available for urgent or last-minute orders, same-day requests after the regular 4:00 PM cut-off, or requests for a specific delivery time.
• Priority Delivery is not a checkout option. Customers must contact us via WhatsApp before placing the order to confirm availability for the requested date and delivery timing.
• Priority Delivery is strictly subject to availability on the day. Confirmation by our team is required before the service can be arranged.
• Once Priority Delivery is confirmed, an additional RM50 fee will be charged separately.
• Customers who place an urgent order without prior confirmation cannot be guaranteed the requested delivery timing.
• Delays resulting from an urgent order placed without prior confirmation are not eligible for a refund, discount or compensation.
Late Same-Day Orders
Orders confirmed close to or after the start of a selected delivery window may not be guaranteed to arrive within that same window, as approximately **2–4 hours are required for order preparation**.
For example:
• Order confirmed at 1:00 PM for the 9:00 PM – 2:00 PM delivery slot
• Order confirmed at 4:00 PM for the 2:00 PM – 5:00 PM delivery slot
⚠️ These orders will not be guaranteed to arrive within the selected slot. Delivery timing depends on preparation time, delivery availability and operational conditions.
Delivery Coverage
• Delivery is available within our service coverage areas in Malaysia.
• Coverage areas may change from time to time based on our delivery partners.
• If an order is placed outside our coverage area, we reserve the right to cancel the order and issue a refund or store credit.
Delivery Process
• All deliveries are handled by appointed third-party delivery partners.
• Customers must ensure:
– Accurate and complete delivery address
– Recipient availability within selected time slot
– Reachable contact number on delivery day
• Our delivery partner will wait for a maximum of 15 minutes at the delivery location.
• If the recipient is unavailable, unreachable, or fails to receive the order within the waiting time:
– The delivery will be considered failed
– No refund will be provided
• Re-delivery requests will incur additional charges and are subject to availability.
Delivery Delays
• While we aim to deliver within the selected time slot, delays may occur due to:
– Traffic conditions
– Weather (e.g. heavy rain)
– Road closures or accidents
– Operational issues
• We do not guarantee exact delivery timing.
• No compensation or refund will be provided for delays caused by circumstances beyond our control.
Failed Delivery
• Delivery will be considered failed if:
– Incorrect or incomplete address is provided
– Recipient is not available
– Contact number is unreachable
– Driver is unable to locate the address
• In such cases:
– No refund will be issued
– Re-delivery will be chargeable
• Customers must contact us within 24 hours of the scheduled delivery date regarding any delivery issues.
Responsibility & Liability
• Responsibility transfers to the customer/recipient once the order has been dispatched.
• We are not liable for:
– Delays caused by third-party delivery partners
– Failed deliveries due to customer-provided information
– Any loss or damage occurring after delivery
Address Changes
• Any changes to delivery details must be made before 10:00 AM, one (1) day prior to the delivery date.
• Failure to update details within the required timeframe may result in:
– Failed delivery
– No refund eligibility
Important Notes
• Please ensure the recipient is aware of the delivery to avoid failed attempts.
• For balloon orders, proper handling upon delivery is crucial as products are sensitive to heat and environmental conditions.
🎈 Setup & Travel Fee
Applicability
Setup & Travel Fee only applies to products that require on-site decoration and setup.
• This fee will be clearly shown on the product page if applicable
• If no Setup & Travel Fee is displayed, it means the product does not include on-site setup
Additional charges may apply if customers request extra services beyond the standard product offering.
Pricing
• Setup & Travel Fee will be stated directly on the product page
• Final pricing depends on the selected product and setup requirements
• Any additional requests will be quoted separately
Change of Date
For decoration orders, any request to change the delivery/setup date must be informed at least 1 day in advance before 10:00 AM.
Requests made after this time may not be accepted.
Custom & Prepared Items
If the setup has already been prepared (including customized items such as Balloon, KT boards, standees, or printed materials, ETC ):
• Changes of date are NOT allowed
• Orders are strictly non-refundable
Rescheduling (If Approved)
If a date change is approved:
• A new Setup & Travel Fee will be charged
• Any items that need to be re-prepared (e.g. balloons) will be charged again
• Charges will be based on the original order value (1:1 replacement basis)
On-Site Issues / Access Failure
If our team arrives at the location and is unable to proceed with setup due to:
• No access granted
• Venue restrictions (e.g. hotel / management)
• Last-minute cancellation by customer
• Any external factors beyond our control
Then:
• The order will be considered as completed
• Any balloons or prepared items will be considered delivered/used
• No refund will be provided
🚚 DELIVERY ZONE & PRICING FOR PENANG ISLAND & MAINLAND
Delivery fees are based on your delivery zone and order value. We deliver to selected areas across Penang Island and Penang Mainland.
For the latest delivery fees and coverage, please use our Delivery Fee & Coverage Checker to check your postcode or area.
Free delivery is available for eligible Penang Island orders, while selected Mainland areas may have different delivery charges depending on the zone and order value.
🟢 ZONE A – Penang Island
Delivery Fee
• 【Purchase below RM199 – RM20】
• 【Purchases RM 199 and above – FREE】
Coverage Areas
Bayan Lepas, Bayan Baru, Sungai Ara, Bukit Jambul, Sungai Dua, Gelugor, USM Area, Jelutong, Sungai Pinang, George Town, Air Itam, Greenlane
🔵 ZONE B – Penang Island
Delivery Fee
• 【Purchase below RM199 – RM20】
• 【Purchases RM 199 and above – FREE】
Coverage Areas
Pulau Tikus, Gurney, Jalan Kelawai, Tanjung Tokong, Tanjung Bungah
🟡 ZONE C – Far Island
Delivery Fee
• 【Purchase below RM199 – RM20】
• 【Purchases RM 199 and above – FREE】
Coverage Areas
Batu Ferringhi, Teluk Bahang, Balik Pulau, Teluk Kumbar, Gertak Sanggul
🟠 ZONE D – Mainland (Across Penang Bridge)
Delivery Fee
• 【Purchase below RM199 – RM50】
• 【Purchases RM 199 and above – RM20】
Coverage: Butterworth, Raja Uda, Bukit Mertajam, Perai, Juru, Simpang Ampat
🔴 ZONE E – Far Mainland
Delivery Fee
• 【Purchase below RM199 – RM50】
• 【Purchases RM 199 and above – RM20】
Coverage Areas
Batu Kawan, Nibong Tebal, Kepala Batas, Sungai Bakap, Sungai Jawi, Tasek Gelugor, Penaga, Kubang Semang
Important Notes
• Customers are responsible to ensure proper access and permission at the venue
• Setup timing must be coordinated in advance
• All terms are to ensure smooth operation and avoid delays
Need help? Contact us via WhatsApp / Call 011-3386 9985 😊
Business Address:
A1-33-16, The Zen,
Persiaran Bayan Mutiara 3,
11900 Bayan Lepas, Penang
Malaysia
Operating Hours:
Daily, 9:00 AM – 5:00 PM (except selected public holidays)
Our customer support team will respond to all inquiries as soon as possible during our operating hours.